Can I get a translator, please?

The following post is not meant to offend anyone so please keep that in mind when reading. We are planning to go to Colorado over the summer with my family to visit Rob and Jess and for a motocross race. We haven't decided on the mode of transportation because we really want to fly but don't really want to pay for a rental car on the other end. It's just something about driving around in our own car. But who wants to spend 12 hours in the car either? Certainly not me because I am the number one entertainer when it comes to Dave and driving.

I was doing some research in getting all the necessary information to properly make a decision and figured I'd make a quick call and talk to someone because there's no place online to note an infant sitting in your lap. Seriously 1 1/2 hours later, I was no where closer to making a decision other than wanting to scream at the phone and the person on the other end. My thoughts of what I hoped would be a quick conversation were quickly dashed when I could hardly understand a word of what they were saying on the phone. I tried to give them the benefit of the doubt and stick with it. Twenty minutes in, and after being put on hold numberless times, I finally gave up. When she put me on hold for the last time, I hung up. So I waited five minutes and tried again. But alas, to no avail. Failed effort number 2. I realize this is America and while I am all for someone working to support themselves, does it need to be in customer service or where they are expected to speak to hundreds of people everyday, whether to repeat food orders, or passenger information. All I wanted was to speak to someone who could properly repeat my information without having to spell it five times or who didn't have such a heavy accent so they could get the information correct. I mean, isn't spelling and speaking English a prerequisite anymore?